Order Tracking
To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
Shipping & Delivery FAQ
1. How long does UK delivery take?
Royal Mail Tracked 48 typically arrives within 2 working days of dispatch. Royal Mail Special Delivery Guaranteed by 1 PM arrives the next working day.
2. How long does international delivery take?
International orders are shipped via Royal Mail International Tracked and typically arrive within 5-7 working days, excluding customs processing time. Customs clearance times vary by country and can range from 1 to 15 working days, although in most cases parcels are processed more quickly.
3. How is my international order packaged?
For international shipments, we relabel our products as “multivitamins” and declare a low product value to minimise the risk of delays and reduce any potential import duties. The original product label is tucked inside the packaging – please check between the bottom flaps of the box before discarding it. We send detailed instructions by email when your order is dispatched.
4. My international parcel seems to be stuck in customs. What should I do?
Customs inspections are beyond our control and can take anywhere from a few days up to 10-15 days. In most cases, parcels are released without issue. If you believe your parcel has been held for an unusually long time, please get in touch and we’ll investigate.
5. Are there customs duties or import taxes on international orders?
Some countries charge customs duties or import taxes on incoming goods. These charges are determined by your local customs authority and are not included in our prices. We take all reasonable steps to keep any duties minimal.
6. My parcel is being held at a Royal Mail depot and I can’t collect it. What do I do?
We recommend contacting your local Royal Mail depot directly during their opening hours to arrange a redelivery at a more convenient time, or to redirect the parcel to a nearby Post Office or collection point. Royal Mail typically holds parcels for around 10 days before returning them.
7. What happens if my package is lost?
If a package is lost due to a carrier error, we will reship your order free of charge. If a package is lost or returned because of an incorrect address you provided, we’re unfortunately unable to offer a replacement or refund.